![]() In short, customer success is about helping your customers to hit the key goals they set for themselves when they first started using your product or services. When it comes to online courses, for example, increasing customer success includes improving completion rates for your courses, tweaking the learning experience to help with knowledge retention and supporting customers with any challenges they face in accessing and engaging with the course content. What customer success looks for you will depend on what your customers’ objectives are and the specific features of what you’re offering. Customer success works to optimize engagement for customers, increasing their chances of success with your products and improving retention rates.Ĭustomer success is tailored to your organization and your products or services.
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